Welcome to our customer service page. We value our customers and strive to provide the best possible experience when it comes to purchasing and using our products. If you have any questions or concerns, please do not hesitate to reach out to us.
Frequently Asked Questions (FAQs)
We have compiled a list of frequently asked questions to help you find answers quickly. You can find our FAQs section [here]. If you don’t find what you’re looking for, please don’t hesitate to contact us directly.
Returns and Refunds
We want you to be completely satisfied with your purchase. We consider returns in terms of manufacturing defects or any technical issues from our end. Refunds won’t be raised in case of a human error.
If for any reason you are not satisfied with your product, please let us know within 45 days of receiving your order. We will provide a return shipping label, and once we receive the returned product, we will issue a full refund. Please note that products must be returned in their original packaging and in new, unused condition. The refund will be generated in the purchase payment mode itself.
Warranty
All of our products come with a 2-year warranty against manufacturing defects. If you experience any issues with your product within this timeframe, please let us know and we will work with you to resolve the issue.
Technical Support
Our customer service representatives are trained to provide technical support for our electric vehicle connectors. If you need assistance with installation, troubleshooting, or other technical issues, please don’t hesitate to contact us.
Contact Us
You can contact us in several ways:
- Email: Send us an email at info@hyperionchargers.com and we’ll get back to you within 24-48 hours.
- Contact Form: Fill out our contact form on our website and we’ll respond to you as soon as possible.
Our support team is available Monday to Friday from 9 am -5 pm IST. If you need assistance outside of these hours, please leave us a message and we will get back to you as soon as possible.
Thank you for choosing Hyperion Charger Pvt. Ltd. We appreciate your interest and look forward to helping you with any questions or concerns you may have.